Refund & Cancellation policy

Refund and Cancellation Policy

At Zoop Cab, we understand that travel plans can change unexpectedly. Whether it’s a last-minute change, a personal emergency, or a scheduling conflict, we aim to make cancellations and refunds as hassle-free and transparent as possible.

Our Refund and Cancellation Policy ensures that customers have a clear understanding of their options when a booking needs to be canceled or modified. This policy applies to all local, outstation, airport, and corporate cab bookings in Ahmedabad and surrounding cities.

1. Introduction to Zoop Cab Refund and Cancellation Policy

Zoop Cab is a leading car rental company in Ahmedabad, offering a wide range of services, including:

• Local city rides

• Airport pickup and drop

• One-way and round-trip outstation services

• Corporate and event transportation

Our priority is to provide a smooth booking experience and fair refund practices. This policy ensures that:

• Customers are informed about cancellation rules.

• Refund procedures are transparent.

• Charges, if any, are reasonable and clearly explained.

By booking a cab with Zoop Cab, you agree to comply with the terms outlined in this Refund and Cancellation Policy.

2. Booking Confirmation and Payment Policy

When you book a cab with Zoop Cab, your booking is confirmed once:

1. You provide accurate travel details (pickup, drop, date, and time).

2. Payment is made either partially or fully (depending on the service).

3. You receive a confirmation message via SMS, WhatsApp, or email.

Payment Options

• Cash to driver at the end of the trip

• Online payment via UPI, net banking, or card

• Corporate billing for business clients

• Mobile wallets like Google Pay, Paytm, PhonePe

Note: For outstation or high-value bookings, Zoop Cab may require an advance payment (usually 20–30%) to secure the vehicle and driver.

3. Cancellation Policy

We understand that sometimes, plans change. Zoop Cab offers a flexible cancellation policy based on notice time:

Important Notes:

• If a driver has already reached the pickup location and the customer cancels, cancellation fees may apply to compensate the driver.

• For corporate or event bookings, additional cancellation terms may apply based on the service agreement.

4. Refund Policy

A. Local Rides

• Refunds for local rides are processed based on the advance paid and cancellation timing.

• Full refund if canceled 24 hours prior; partial refund if canceled within 12–24 hours.

B. Outstation Trips

• Outstation bookings require advance payment for vehicle allocation and driver arrangements.

• Refunds depend on notice period and are adjusted for vehicle allocation costs and travel distances already covered.

C. Corporate Bookings

• Refunds are handled as per the corporate agreement signed with Zoop Cab.

• Cancellation notices must be sent to the corporate account manager or info@zoopcab.com.

D. Payment Reversal

• Refunds are processed within 3–7 working days via the original mode of payment.

• In cases where a cash payment is made, refund may be credited to a bank account after verification.

5. Special Cases and Force Majeure

Sometimes, cancellations occur due to unavoidable circumstances, such as:

• Severe weather conditions

• Traffic restrictions or natural disasters

• Government regulations

In such cases, Zoop Cab strives to reschedule the ride without additional charges. If rescheduling is not possible, the advance paid will be fully refunded.

6. Modifications to Bookings

If you need to change your booking details (pickup location, drop point, date, or time):

• Contact Zoop Cab at least 12–24 hours before the trip.

• Changes are subject to vehicle availability.

• Additional charges may apply for longer routes, extra distance, or premium vehicles.

7. No-Show Policy

If the customer does not show up at the scheduled pickup location:

• For local rides: No refund of advance if the driver waits for more than 30 minutes.

• For outstation trips: Cancellation charges will apply as per the policy, depending on travel distance and driver allocation.

8. Responsibility of the Customer

To avoid complications, customers are requested to:

• Provide accurate contact and location details.

• Communicate any changes or delays promptly.

• Inform Zoop Cab if unable to travel for any reason.

• Pay any extra charges incurred due to route changes, tolls, or additional waiting time.

Failure to comply may result in partial or no refund.

9. Responsibility of Zoop Cab

Zoop Cab ensures that:

• Bookings are acknowledged promptly.

• Drivers are allocated on time.

• Refunds are processed efficiently.

• Customers are informed of any unavoidable changes in service.

We maintain a customer-first approach and aim to resolve disputes fairly and quickly.

10. Payment Gateway and Refund Security

All online payments are handled via secure and encrypted payment gateways.

• Refunds are processed using the same payment method to ensure security.

• Bank account details shared for cash refunds are kept confidential and used strictly for refund purposes.