Privacy Policy

Privacy Policy

At Zoop Cab, your privacy is our top priority. We understand that when you book a car rental, airport transfer, or outstation cab with us, you trust us with your personal details — and we take that responsibility very seriously.

This Privacy Policy explains how Zoop Cab collects, uses, shares, and protects your personal information when you interact with our services — whether online, through phone booking, or in person.

By using our website or booking with Zoop Cab, you consent to the practices described in this policy.

1. Introduction

Zoop Cab is a leading car rental company in Ahmedabad, offering a wide range of travel services, including local rides, corporate transportation, airport pickup and drop, one-way trips, and outstation journeys.

In providing these services, we may collect certain personal and non-personal information to ensure smooth communication, safe transactions, and an excellent travel experience.

We are committed to protecting your information with the highest standards of privacy and security.

2. Information We Collect

We collect data only when necessary to deliver high-quality service. The types of information we collect include:

A. Personal Information

When you book a cab, request a quote, or contact us, we may collect:

• Full Name

• Mobile Number

• Email Address

• Pickup and Drop Locations

• Date and Time of Travel

• Payment Information (only for processing, never stored permanently)

B. Non-Personal Information

We may also collect information automatically when you visit our website, such as:

• IP address

• Browser type and version

• Device information

• Website activity (pages visited, time spent, etc.)

This helps us improve our website’s performance and user experience.

3. How We Use Your Information

Zoop Cab uses the information you provide only for legitimate business purposes. The main uses include:

• To process your booking: Confirming your ride, assigning drivers, and sending trip updates.

• To communicate with you: Providing trip confirmations, fare details, or responding to inquiries.

• To improve our services: Enhancing the website experience, optimizing routes, and offering better deals.

• For safety and verification: Ensuring driver-customer security and preventing misuse.

• For marketing and promotions: Sending relevant offers, discounts, or service updates (only with your consent).

We never sell, rent, or misuse your personal information for unauthorized purposes.

4. How We Protect Your Data

Your data’s safety is very important to us. Zoop Cab employs several security measures, including:

• SSL encryption for secure data transmission.

• Restricted access to personal data for authorized staff only.

• Regular security audits to identify and fix vulnerabilities.

• Encrypted payment gateways for all transactions.

We also educate our employees about data security best practices to ensure maximum confidentiality.

5. Sharing of Information

We do not share your personal information with third parties, except in the following cases:

• Service partners: Like payment processors, cloud storage, or driver allocation systems, to complete your booking.

• Legal requirements: When required by law, government authorities, or to respond to legal requests.

• Safety concerns: In rare cases of fraud prevention or customer safety protection.

Even in these situations, we share only the minimum data necessary and ensure it is handled securely.

6. Use of Cookies

Zoop Cab’s website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

You can choose to disable cookies in your browser settings, but some website features may not work properly as a result.

We use cookies for:

• Understanding website traffic and analytics.

• Saving user preferences.

• Offering personalized service suggestions.

7. Data Retention Policy

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Once your data is no longer needed, it is securely deleted from our systems.

For example:

• Booking and payment data are kept for tax or regulatory purposes.

• Contact details may be retained for future service offers (only if you opt-in).

8. Customer Rights and Choices

At Zoop Cab, we believe in giving you complete control over your information. You have the right to:

• Access: Request a copy of your stored data.

• Correction: Update inaccurate or outdated information.

• Deletion: Ask us to delete your personal data.

• Opt-out: Unsubscribe from promotional messages anytime.

• Withdraw consent: You can withdraw your permission to use your data whenever you wish.

To exercise these rights, please contact us at info@zoopcab.com or call +91 9824020709.

9. Third-Party Links

Our website may contain links to third-party platforms (e.g., Google Maps, payment gateways, or travel sites).

Please note that Zoop Cab is not responsible for the privacy practices of these third-party websites. We encourage users to read their respective privacy policies before providing any personal information.

10. Children’s Privacy

Zoop Cab’s services are not intended for individuals below the age of 18. We do not knowingly collect personal data from minors.

If we discover that we have inadvertently collected data from a child, we will promptly delete it.

11. Policy Updates

Zoop Cab reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with the updated date.

We recommend reviewing this policy periodically to stay informed about how we protect your data.